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Everything you need to know about Moola, from getting started to advanced features. Can't find what you're looking for? Our team is here to help.
Getting Started
What is Moola?
Moola is the intelligent finance platform built specifically for Saudi businesses. We provide corporate cards, expense management, payment automation, accounting integration, cash collection, and AI-powered insights, all in one unified platform. Think of us as your complete finance operating system.
Who is Moola designed for?
Moola serves Saudi businesses of all sizes, from growing startups to established enterprises. Our platform scales with your business, whether you have 10 employees or 1,000. If you have corporate expenses, vendor payments, or financial operations to manage, Moola is built for you.
How long does implementation take?
Most companies are fully operational within 3-5 business days. Basic setup takes a few hours. Accounting integration typically completes within 1-2 days. Card issuance happens within 48 hours. We handle the technical complexity so you can focus on your business.
Do we need to replace our existing accounting system?
No. Moola integrates with your existing accounting system (QuickBooks, Xero, SAP, NetSuite, Dynamics, Odoo, or others). We enhance your current setup, not replace it.
What if we're currently using spreadsheets for expense management?
Perfect. That means you'll see the biggest transformation. We'll help you migrate from spreadsheets to automated workflows in days, not months.
Is training required?
Moola is designed to be intuitive, but we provide comprehensive training for administrators and optional training for employees. Most users are comfortable within minutes, not days.
Products & Features
Can we use just one Moola product, or do we need the full platform?
You can start with any single product and add others as needed. However, most customers find the greatest value in the integrated platform where products work together seamlessly.
How many corporate cards can we issue?
Unlimited. Issue as many physical or virtual cards as your business needs at no additional cost per card.
Can we set different spending limits for different employees?
Yes. Every card has fully customizable limits, restrictions, and approval workflows. Set limits by amount, merchant category, time period, or any combination.
How does automatic receipt capture work?
After every transaction, the cardholder receives an instant notification. They snap a photo of the receipt through the Moola app, and it automatically matches to the transaction. Moola AI can also extract receipts from email confirmations.
What payment methods does Moola support?
Bank transfers (SARIE), SADAD, international wires, and corporate cards. Your vendors can receive payment however they prefer.
How accurate is Moola AI's cash flow forecasting?
Moola AI typically achieves 95%+ accuracy after learning your business patterns. Accuracy improves continuously as the AI processes more transactions.
Can Moola handle multiple legal entities or cost centers?
Yes. Moola supports complex organizational structures with multiple entities, cost centers, departments, and projects—with automatic consolidation and reporting.
Does Moola work for businesses with international operations?
Yes. Moola supports multi-currency transactions, international payments, and global card acceptance while maintaining Saudi-based operations and compliance.
Pricing & Billing
How much does Moola cost?
Pricing depends on your company size and which products you use. Contact our sales team for a customized quote based on your specific needs. Most companies find Moola pays for itself through time savings and cost reductions within the first quarter.
Is there a free trial?
Yes. We offer a free trial with full access to all features. No credit card required to start.
Are there setup fees or implementation costs?
No setup fees for standard implementations. Complex custom integrations may involve professional services fees, which we discuss upfront during the sales process.
What's included in the subscription price?
Everything: unlimited users, unlimited cards, all product features, mobile apps, integrations, customer support, regular updates, and new features as they're released.
Are there transaction fees?
No transaction fees for domestic transactions, bank transfers, or SADAD payments. International transfers incur standard banking fees. Corporate card transactions have no additional fees.
Can we cancel anytime?
Yes. Moola subscriptions are month-to-month with no long-term contracts required. Cancel anytime with 30 days' notice.
Do you offer discounts for annual commitments?
Yes. Annual subscriptions receive significant discounts compared to monthly billing. Contact sales for details.
Security & Compliance
Is Moola secure?
Yes. Moola uses bank-grade encryption, and stores all data in secure Saudi data centers. Your financial data never leaves the Kingdom.
How is our financial data protected?
Data is encrypted in transit and at rest using AES-256 encryption. Access is controlled through multi-factor authentication. All systems undergo regular security audits. We maintain comprehensive security certifications.
Where is our data stored?
All data is stored in secure data centers located within Saudi Arabia. Your data never leaves the Kingdom.
Is Moola ZATCA compliant for e-invoicing?
Yes. Moola maintains full compliance with ZATCA e-invoicing requirements including Phase 2 integration requirements.
How does Moola handle VAT compliance?
Moola automatically tracks VAT on all transactions, generates VAT reports ready for ZATCA submission, and maintains complete audit trails for tax authorities.
Who has access to our financial data?
Only users you authorize within your organization. Moola employees have strictly controlled access limited to technical support purposes, and all access is logged and auditable.
What happens to our data if we cancel our subscription?
You can export all your data before cancellation. We retain data for 90 days after cancellation for potential reactivation, then permanently delete it per our data retention policy.
Integration & Technical
Which accounting systems does Moola integrate with?
Moola integrates with QuickBooks (Online & Desktop), Xero, SAP Business One & S/4HANA, Oracle NetSuite, Microsoft Dynamics 365, Odoo, Zoho Books, and custom ERP systems via API.
How long does accounting integration take?
Most integrations complete within 1-2 business days. Our team handles the technical setup while you map your chart of accounts to Moola categories.
Can we integrate Moola with our custom-built ERP system?
Yes. Moola provides a comprehensive API for custom integrations. Our technical team can assist with integration planning and implementation.
Does Moola have a mobile app?
Yes. Moola offers full-featured mobile apps for iOS and Android. Employees can submit expenses, managers can approve transactions, and finance teams can monitor activity—all from mobile devices.
Can we access Moola from multiple locations?
Yes. Moola is cloud-based and accessible from anywhere with internet connection. Set location-based restrictions if needed for security.
Does Moola support Arabic language?
Yes. Moola supports both English and Arabic interfaces. Users can switch languages based on preference.
What browsers does Moola support?
Moola works on all modern browsers including Chrome, Safari, Firefox, and Edge. We recommend Chrome for the best experience.
Is there an API for custom development?
Yes. Moola provides a comprehensive REST API with detailed documentation for custom integrations and extensions.
Support & Training
What support is included?
All subscriptions include email and call support during business hours (Sunday-Thursday, 9 AM - 6 PM Saudi time). Phone support and priority response times are available for enterprise plans.
Do you offer implementation assistance?
Yes. Every new customer receives guided onboarding with a dedicated implementation specialist. We handle technical setup, training, and ensure smooth transition.
Is training available for our team?
Yes. We provide comprehensive training for administrators, managers, and employees. Training is available via live webinars, recorded videos, and written documentation.
What if we need help outside business hours?
Enterprise customers receive 24/7 support. Standard customers can submit support tickets anytime, and we respond based on ticket severity.
Do you offer on-site training?
Yes. On-site training is available for enterprise customers or as an add-on service. Contact your account manager for details.
How do we report bugs or request features?
Submit bugs or feature requests through your customer portal, email support, or chat. We track all requests and provide updates on status.
Cards & Spending
Do Moola cards work internationally?
Yes. Moola cards work everywhere Visa is accepted globally, with automatic currency conversion and transparent foreign exchange rates.
What if a card is lost or stolen?
Freeze or cancel the card instantly from your dashboard or mobile app. Issue a replacement immediately. All transaction history remains accessible.
Can employees use cards for personal expenses?
No. Moola cards are for business expenses only. Our AI monitors for unusual spending patterns, and you can set restrictions to prevent personal use.
How do we handle employee reimbursements?
Employees submit reimbursement requests through the Moola app with receipt photos. Managers approve digitally, and funds transfer directly to the employee's bank account.
Can we restrict cards to specific merchants or categories?
Yes. Set restrictions by merchant category, specific vendors, transaction amount, time of day, or geographic location. Create custom rules for any business need.
What rewards or benefits do Moola cards offer?
Moola cards include rewards, travel benefits, and merchant discounts. Specific benefits depend on your card type (VISA Platinum Business).
Payments & Invoicing
How quickly can we pay vendors?
Submit payments by 2 PM and vendors receive funds the same business day via bank transfer.
Can we schedule recurring payments?
Yes. Set up automatic recurring payments for regular vendors with customizable frequency and amount.
How do customers pay invoices we send?
Customers can pay via bank transfer by using the virtual IBANs embedded in invoices.
Can we offer payment plans to customers?
Yes. Set up installment plans with automatic recurring charges. Moola tracks each payment and updates invoice status automatically.