

Everything you need to know about Moola, from getting started to advanced features. Can't find what you're looking for? Our team is here to help.
Moola is the intelligent finance platform built specifically for Saudi businesses. We provide corporate cards, expense management, payment automation, accounting integration, cash collection, and AI-powered insights, all in one unified platform. Think of us as your complete finance operating system.
Moola serves Saudi businesses of all sizes, from growing startups to established enterprises. Our platform scales with your business, whether you have 10 employees or 1,000. If you have corporate expenses, vendor payments, or financial operations to manage, Moola is built for you.
Most companies are fully operational within 3-5 business days. Basic setup takes a few hours. Accounting integration typically completes within 1-2 days. Card issuance happens within 48 hours. We handle the technical complexity so you can focus on your business.
No. Moola integrates with your existing accounting system (QuickBooks, Xero, SAP, NetSuite, Dynamics, Odoo, or others). We enhance your current setup, not replace it.
Perfect. That means you'll see the biggest transformation. We'll help you migrate from spreadsheets to automated workflows in days, not months.
Moola is designed to be intuitive, but we provide comprehensive training for administrators and optional training for employees. Most users are comfortable within minutes, not days.
You can start with any single product and add others as needed. However, most customers find the greatest value in the integrated platform where products work together seamlessly.
Unlimited. Issue as many physical or virtual cards as your business needs at no additional cost per card.
Yes. Every card has fully customizable limits, restrictions, and approval workflows. Set limits by amount, merchant category, time period, or any combination.
After every transaction, the cardholder receives an instant notification. They snap a photo of the receipt through the Moola app, and it automatically matches to the transaction. Moola AI can also extract receipts from email confirmations.
Bank transfers (SARIE), SADAD, international wires, and corporate cards. Your vendors can receive payment however they prefer.
Moola AI typically achieves 95%+ accuracy after learning your business patterns. Accuracy improves continuously as the AI processes more transactions.
Yes. Moola supports complex organizational structures with multiple entities, cost centers, departments, and projects—with automatic consolidation and reporting.
Yes. Moola supports multi-currency transactions, international payments, and global card acceptance while maintaining Saudi-based operations and compliance.
Pricing depends on your company size and which products you use. Contact our sales team for a customized quote based on your specific needs. Most companies find Moola pays for itself through time savings and cost reductions within the first quarter.
Yes. We offer a free trial with full access to all features. No credit card required to start.
No setup fees for standard implementations. Complex custom integrations may involve professional services fees, which we discuss upfront during the sales process.
Everything: unlimited users, unlimited cards, all product features, mobile apps, integrations, customer support, regular updates, and new features as they're released.
No transaction fees for domestic transactions, bank transfers, or SADAD payments. International transfers incur standard banking fees. Corporate card transactions have no additional fees.
Yes. Moola subscriptions are month-to-month with no long-term contracts required. Cancel anytime with 30 days' notice.
Yes. Annual subscriptions receive significant discounts compared to monthly billing. Contact sales for details.
Yes. Moola uses bank-grade encryption, and stores all data in secure Saudi data centers. Your financial data never leaves the Kingdom.
Data is encrypted in transit and at rest using AES-256 encryption. Access is controlled through multi-factor authentication. All systems undergo regular security audits. We maintain comprehensive security certifications.
All data is stored in secure data centers located within Saudi Arabia. Your data never leaves the Kingdom.
Yes. Moola maintains full compliance with ZATCA e-invoicing requirements including Phase 2 integration requirements.
Moola automatically tracks VAT on all transactions, generates VAT reports ready for ZATCA submission, and maintains complete audit trails for tax authorities.
Only users you authorize within your organization. Moola employees have strictly controlled access limited to technical support purposes, and all access is logged and auditable.
You can export all your data before cancellation. We retain data for 90 days after cancellation for potential reactivation, then permanently delete it per our data retention policy.
Moola integrates with QuickBooks (Online & Desktop), Xero, SAP Business One & S/4HANA, Oracle NetSuite, Microsoft Dynamics 365, Odoo, Zoho Books, and custom ERP systems via API.
Most integrations complete within 1-2 business days. Our team handles the technical setup while you map your chart of accounts to Moola categories.
Yes. Moola provides a comprehensive API for custom integrations. Our technical team can assist with integration planning and implementation.
Yes. Moola offers full-featured mobile apps for iOS and Android. Employees can submit expenses, managers can approve transactions, and finance teams can monitor activity—all from mobile devices.
Yes. Moola is cloud-based and accessible from anywhere with internet connection. Set location-based restrictions if needed for security.
Yes. Moola supports both English and Arabic interfaces. Users can switch languages based on preference.
Moola works on all modern browsers including Chrome, Safari, Firefox, and Edge. We recommend Chrome for the best experience.
Yes. Moola provides a comprehensive REST API with detailed documentation for custom integrations and extensions.
All subscriptions include email and call support during business hours (Sunday-Thursday, 9 AM - 6 PM Saudi time). Phone support and priority response times are available for enterprise plans.
Yes. Every new customer receives guided onboarding with a dedicated implementation specialist. We handle technical setup, training, and ensure smooth transition.
Yes. We provide comprehensive training for administrators, managers, and employees. Training is available via live webinars, recorded videos, and written documentation.
Enterprise customers receive 24/7 support. Standard customers can submit support tickets anytime, and we respond based on ticket severity.
Yes. On-site training is available for enterprise customers or as an add-on service. Contact your account manager for details.
Submit bugs or feature requests through your customer portal, email support, or chat. We track all requests and provide updates on status.
Yes. Moola cards work everywhere Visa is accepted globally, with automatic currency conversion and transparent foreign exchange rates.
Freeze or cancel the card instantly from your dashboard or mobile app. Issue a replacement immediately. All transaction history remains accessible.
No. Moola cards are for business expenses only. Our AI monitors for unusual spending patterns, and you can set restrictions to prevent personal use.
Employees submit reimbursement requests through the Moola app with receipt photos. Managers approve digitally, and funds transfer directly to the employee's bank account.
Yes. Set restrictions by merchant category, specific vendors, transaction amount, time of day, or geographic location. Create custom rules for any business need.
Moola cards include rewards, travel benefits, and merchant discounts. Specific benefits depend on your card type (VISA Platinum Business).
Submit payments by 2 PM and vendors receive funds the same business day via bank transfer.
Yes. Set up automatic recurring payments for regular vendors with customizable frequency and amount.
Customers can pay via bank transfer by using the virtual IBANs embedded in invoices.
Yes. Set up installment plans with automatic recurring charges. Moola tracks each payment and updates invoice status automatically.